Return & Refund Policy

At happyegf®, we want you to feel satisfied with the drinkware you choose. Whether you're purchasing a glass tumbler, ceramic mug, insulated water bottle, or travel cup, we want you to shop with confidence.

If there is a problem with your purchase, please contact us at service@happyegf.com so we can help.

Preparing Your Order

After payment is confirmed, please allow 1–2 business days for order processing. Purchases made over a weekend or on a public holiday will begin processing on the following business day.

When your package ships, we will send an email confirming dispatch and providing your tracking details.

Requesting a Cancellation

You may cancel your purchase within 24 hours of placing the order. Beyond this window, processing may already be underway, so we cannot guarantee that a cancellation will be possible.

Please email service@happyegf.com as soon as possible if you wish to cancel.

Returning a Purchase

Return requests must be submitted within 14 days of receiving your order.

To qualify, drinkware products must be unused, unwashed, and in their original condition, with all original packaging, labels, and accessories included.

Products must be free from scratches, stains, cracks, chips, or other signs of use.

For hygiene and safety reasons, drinkware that has been used for drinking, washed, or otherwise handled beyond what is necessary for inspection may not qualify for change-of-mind returns.

Certain items, such as personalized drinkware, clearance merchandise, and products with missing original packaging or accessories, may not qualify for change-of-mind returns. Please contact us to confirm eligibility before sending an item back.

To submit a request, email service@happyegf.com with your order number and the reason for your return.

Please wait for approval and return shipping instructions before shipping your package.

Receiving Your Refund

We will notify you after your returned package has arrived and the items have been inspected.

If the return is approved, we will process the refund to the payment method used for your purchase within 3–7 business days.

Shipping charges are non-refundable, except where required by applicable law.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Defective Items

If your glassware, ceramic mug, insulated bottle, or other drinkware arrives damaged, broken, defective, or incorrect, please contact service@happyegf.com.

Include your order number, a description of the issue, and clear photographs of the product, packaging, and any damaged or defective parts.

We will review your request and help arrange a replacement or appropriate resolution.

Please do not use any drinkware that arrives cracked, chipped, broken, or otherwise unsafe.

Return Delivery Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

For approved returns, please pack all glassware, ceramic mugs, and other fragile drinkware securely to help prevent damage during transportation.

We recommend using protective packaging and a trackable shipping method.

For return requests or questions about this policy, please email service@happyegf.com.